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The 97% using digital payment methods are doing so because it's convenient.  Cash handling - like anything that becomes less common - is therefore becoming more expensive.  The digital trend is not going to be reversed.  However, as Crowdstrike last summer showed us, a digital-only world is risky.  The key question is 'How to make cash handling cheaper?' 

Reimbursing victims tackles the symptoms but more needs to be done to tackle the root causes: social media being a playground for fraudsters and Financial Institutions allowing such dodgy funds to enter their accounts.

If only these 'premium' customers had another device capable of holding a payment instrument token in a secure element, with a biometric reader and an NFC antenna.  Oh wait.....

A yes Qatar. The country that gave us the carbon neutral world cup......not!

Is the inclusion of Tinder offered to joint account holders? ;-)

Maybe it's a little like the situation from a few years back when customers of new entrant Broadband providers lauded the value for money they were getting.  Only then when something went wrong it took ages to fix.

Debt which they help to create?

Is it just me or is the term "shutter" a bit annoying. Why not "shut"?  This is about increased use of online banking, not too much sun getting into the branches!

If traditional banks dispose of their branches altogether, it'll just be a race to the bottom, which they'll ultimate lose to the challengers.  The branch is a physical touchpoint to their customers - a competitive advantage.  Make it more efficient but don't do away with it.

Yes, she does buck the challenger bank hipster trend!